What is Email Appending?
Email Appending, as the name suggests is the process of appending the missing email addresses in your customers’ database. It enhances your customer database and provides the means to capitalize for your shift in the market place. It also helps you build up your ability to communicate with your customers easier, faster and cheaper.
How does the process work?
Email appending is a pronged process involving 5 distinct steps. It starts right from Acquiring database from the customer . Matching it with the in-house database . Verifying . Launching an opt-out campaign and Uploading the database to the client`s server in their preferable format.
What is the validity of an email address?
The validity of an email address depends on various factors. However, on an average 1-2% of the email database is said get decayed either due to people changing jobs or switching internet service providers. This brings the need for your email database to be updated at least once in 90 days.
Why to send opt-out message?
An opt-out email is sent out to seek permission from the recipients to communicate with them via email. This is sent to make the recipients aware that are being added to the client`s mailing list so that they could expect further communication from the client. It offers them the opportunity to opt-out from the email list if they are not interested to have any communication with the client. According to the CAN SPAM act, it is mandatory to send opt-out emails and if the recipient prefers opt out, the email address has to be removed within 30 business days.
How many people usually opt-out?
The average opt-out rate ranges from 2-4%. Of course there are many deciding factors that include how well you`ve established the relationship with the recipients, the benefits they would get if added into the email list, the message in the opt-out email is also a deciding factor.
How long does the email appending process take?
Nevertheless, that the time taken depends on the size of the client`s database, for a good service provider, it takes not more than 7 business days to complete the service and send it to the client. But if the service provider is launching the opt-out email campaign, then it might take 2- 4 weeks for the complete process which includes removing the opted out recipients from the database.
Email Appending Process
- Step 1 : Acquiring database
The client identifies the database that needs to be sent for email appending to the service provider and sends it either through email or FTP. The service provider acquires the database and sends it for further processing.
- Step 2 : Matching Records
The database is converted to a version compatible with the in-house database. The records are then compared with the records in the in-house master database. In this process, wherever they find a match with the same name, mailing address, the email address is appended to the record. This process is carried out till the last record of the client database.
- Step 3 : Verifying Email Addresses
The emails appended into the database are verified for delivery. This process is done through automated tools and also through manual teams.
- Step 4 : Opt-out Message
Once the append process is completed, an automated email is sent to all the emails appended. This email clearly explains the recipients that they have been added to a particular mailing list and they can opt-out, if they do not wish any communication with the client. After waiting for 5-7 business days for all the responses, the opt-outs are removed from the database.
- Step 5 : Download the Database
Once the append process is complete, the database is converted to the original format of the database and is delivered to the client through FTP. The database is usually not sent via email to avoid privacy issues.
Email Appending Mistakes to avoid:
- Beware of shady vendors
- Selecting vendors based on price
- Not insisting on 100% permission based data
- Appending emails to prospects list
- Overlooking the importance of opt.out lists
- Dumping your appended list into your in.house list
- Don`t neglect inactive customers
Take advantage of our free email appending test and keep your customers engaged.
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